Comprehensive Support  

• You’ll get world-class support from the following:
  • A dedicated Virtual Assistant,
  • An entire team of Associate VAs,
  • A team of Specialists in specialized research, bookkeeping, travel management, and IT support,
  • A backup team outside regular service hours (for critical tasks). 

Practical Features  

• Email and calendar integration,
• Local telephone numbers, 
• Branded VA email, 
• Integration with your personal preferences, 
• Time zone coverage across the US, Europe, and Asia. 

World-Class Care 

• Our Virtual Assistants and Specialists are college-educated with excellent working English (Kaplan rating: Advanced/Highly Proficient),
• All VAs have passed a rigorous recruitment process (we hire less than 1% of applicants),
• Are full-time, salaried staff,
• Enjoy full health coverage,
• Have 5+ years of work experience. 

Client Secure Vault

• Guaranteed secure sharing of sensitive data, passwords, and documents with the Client Secure Vault.

• Communicate with your Dedicated Assistant and keep track of tasks via our To-Do List mobile app (currently available on iOS). 
• Download the app from the App Store.  

Flexible Service 

• Buy ad-hoc hours to handle peak demand for support. 
• Cancel with one month’s notice to the first (i.e. end your subscription when a new month begins). 

Seamless, Personalized Onboarding 

• The onboarding process is managed by your Customer Success Manager and your Dedicated Assistant. 
• They’ll follow a structured process lasting over several weeks prior to and following your scheduled start date to get to know you, your preferences, and how you like to work. 

Virtual Debit Card 

• Online bookings and purchases can be made with your personal virtual debit card (optional service). Alternatively, online bookings and purchases can be made using your credit cards.