Support from a whole team

• Support from a dedicated Virtual Assistant,
• Support from a whole team of Associate VAs in training,
• Support from a whole team of specialists in areas such as specialized research, bookkeeping, travel management, and IT-Support,
• Support from a backup team outside service hours (for critical tasks).

Other perks

• Email and calendar integration,
• Local telephone numbers,
• Branded VA Email,
• A structured onboarding process - you meet your VA before you start,
• Integration with your personal preferences,
• Buy ad-hoc hours to handle peak demand for support,
• Time zone coverage across the US, Europe, and Asia.

Our Virtual Assistants & Specialists

• are college-educated with excellent working English (Kaplan rating Advanced/Highly Proficient),
• have passed a rigorous recruitment process (we hire 1% of applicants),
• are full-time, salaried staff,
• enjoy full health coverage,
• have 5+ years of work experience,
• co-work in an office 2 - 3 times a week and receive in-classroom training,
• are supported by customer success managers,
• are supported by a backup team of associate VAs and specialists for travel, research, expenses, IT support, and other specialist tasks.

Client Secure Vault

• secure sharing of sensitive data, passwords, and documents with the Client Secure Vault.

Delegation tools built by delegation experts

• communicate with your dedicated assistant and keep track of tasks via our To-Do-List mobile app,
• download the app from the App Store.

Flexibility

• buy ad-hoc hours to handle peak demand for support,
• cancel with one month's notice to the first.

Onboarding

• managed by your Customer Success Manager and your dedicated assistant,
• structured process over several weeks prior to and following your scheduled start date to get to know you, your preferences, and how you like to work.

Virtual debit card

• online bookings and purchases with your personal virtual debit card.