Staffed by highly trained dedicated virtual assistants backed by a team of Associate VAs and specialists in areas such as specialized research, bookkeeping, expense management, travel planning, and IT-support, Sigrid.AI provides round-the-clock support for a huge array of tasks.
Your assistant will be the person you communicate with most, but Sigrid.AI’s collective approach means there’s always someone to help.
Need to book a last-minute flight but heading into an all-day meeting? Or need some competitor analysis delivered before your pitch in the morning? We’re here 24/7 to take care of the details so you can take care of the big picture.
We spend a great deal of time recruiting and testing the right people, training them extensively, and giving them all the resources and tools needed to offer world-class care.
Stay in sync with your dedicated assistant and better support one another with the MySigrid Assistant. The app simplifies and structures the delegation process giving you an easy overview of all the tasks you have delegated.
Our team uses a collaboration platform, known as MySigrid, to solve problems and complete tasks collectively, saving everyone more time individually. MySigrid has a Communications Module where all the communication between our VAs/PAs and the clients is centralized.
All requests from the clients are converted into tasks in the Task Management Module. These tasks are managed by the clients' primary VAs but may be delegated to Specialists who have expertise in those specific tasks (such as travel management, specialized research, and bookkeeping).
Another hallmark of our service is the Knowledge Base/Client Factbook Module found in MySigrid. This unique component allows us to offer our clients seamless continuity—which means our clients receive an uninterrupted service that never waivers in quality. Our VAs use the Client Factbook to capture all the information gathered about the clients (including their unique preferences and task history). So even if the client's primary VA goes on leave, another VA can step in and provide the same level of service with the same attention to detail.
Artificial intelligence (AI) is continuously analyzing all of the communications and tasks coming into MySigrid, enabling the team to deliver an unparalleled level of service uniquely suited to each client's needs and unique preferences.
Whenever we onboard a new client, we set up a number of online vaults where the client’s sensitive information and documents are organized and stored. Both the client and their dedicated assistant have access to these vaults.
A vault can be dedicated to a specific area of work, such as travel management. Here, the client’s passport details, visa, and other travel-related documents and data can be securely stored. The client can access these password-protected vaults on all of their devices.
Moreover, clients can maintain private vaults that only they can access and shared vaults for goals they want their VA to manage.
We track all actions and changes within the account and we are immediately informed if there are security issues, such as password breaches.
We selectively share the client’s sensitive information with our backup staff. For example, if the client’s primary assistant goes on leave, the client’s sensitive data can be temporarily shared with another VA without fear of any security breaches. This is how we can guarantee seamless continuity and deliver uninterrupted service to our clients.